Returns and Refunds: the 365-Day Satisfaction Guarantee

Our return policy and our warranty are the same thing, so this will be short.

If for any reason you aren't happy with your sunglasses, send them back within 365 days of delivery and we'll refund you in full. Any reason. You don't like the styling. They don't suit your face. A hinge gave out. You ordered two pairs to compare and only want one. You changed your mind. All covered.

How to start a return

You can use the online chat system (it's a fairly dumb AI chatbot, it definitely wouldn't have survived in The Matrix, so please be patient) or for the easiest experience, just email purchases@matrixeyewear.com with your order number and tell us which pair is coming back and we'll send back a prepaid shipping label to use to send it back.  

Return shipping

US orders: free. We'll email you a prepaid USPS label. Print it, tape it to the box, hand it to any post office or carrier.

International orders: we'll send you the prepaid return lable but the cost of the return shipment is deducted from your refund, so you get back the price of the sunglasses minus the cost of the shipping back to us. 

What to send back

The sunglasses, and the microfiber bag if you still have it. They don't need to be in the original packaging and they don't need to be unworn. Trying them on is the whole point.

Refunds

Once the package reaches us in Troy, Michigan, we refund your original payment method, normally within 3 business days.  Your bank or card company can take a few more days to show it on your statement.

Exchanges

We don't run a separate exchange process, because it's slower for you. Return the pair you don't want and place a new order for the one you do. The new pair ships within 1 to 2 business days instead of waiting for the old one to arrive.

Arrived damaged?

Email us a photo of the damage and the box. We'll ship a replacement right away.

Questions

purchases@matrixeyewear.com. Matrix Eyewear is operated by Coranova LLC, Troy, Michigan, and has been shipping sunglasses since 2003.