Shipping policy
Shipping
Where from
Troy, Michigan.
USA
When
Orders ship within 1 to 2 business days. An order placed on a Friday afternoon ships Monday. We don't ship on US postal holidays. You'll get an email with the tracking number as soon as the label is printed; the first tracking scan sometimes takes a day to appear.
United States
Free shipping on orders of $50 or more. Under $50, you pay the USPS Ground Advantage rate for your address, which currently runs about $5 to $9. Delivery is normally 2 to 5 days after shipping, and a day or two longer to Alaska, Hawaii and Puerto Rico.
If you're in a hurry, UPS Next Day and 2nd Day options show up at checkout. Those are never free, even on orders over $50.
Everywhere else (International Orders)
Free shipping on orders of $85 USD or more (or value equivalent to $85 USD if you're shopping in your local currency). Under $85, you pay the USPS First Class Package International rate at checkout, roughly $18 to $24 for one or two pairs depending on the country. Allow 20 to 30 days. Tracking usually goes quiet while the package is between postal systems and picks up again once it clears customs in your country.
Customs, duties and VAT
Shipping charges cover shipping only. Your country may charge import duty or VAT when the package arrives, and that bill is between you and your customs office. We fill in customs forms honestly: we don't mark packages as gifts or understate the value. Unless you prepaid import fees when checking out, you will be responsible for paying them with your local agent prior to delivery. We don't control the fees you are charged (your country decides those) so please don't order if you aren't willing to pay the import fees.
Wrong address
If you mistyped your address, email us right away. Once a package has shipped we can't redirect it. If it comes back to us, we'll reship it for the cost of the second postage, or refund the sunglasses, your choice.
Lost packages
If tracking hasn't moved in 10 days for a US order or 45 days for an international one, email us and we'll replace or refund it. We don't make you fight the carrier.